Returns Policy

Money Back Guarantee & Return Policy

Urban Trash stands behind it’s products. In the unlikely event that you are unhappy with your purchase, please advise us in writing within 7 days from date of shipment from our offices to general@urbantrash.com.au with an explanation and we will action your request for a refund (minus freight costs) and begin instructions on how you can return the goods purchased back to us. A refund will not be granted until receipt of the goods purchased have been received by Urban Trash and processed, return postage is at the expense of the client and not Urban Trash. We will direct credit any refunds back to your preferred nominated bank account or via the method that payment was made via Internet Banking and will be done so in a swift manner.

Service Guarantee

If for some reason you are unhappy with our product after the 7 day money back guarantee time frame time, please do email us on general@urbantrash.com.au, depending on the issue we may well be very happy to still send a replacement or replace an item that may have been lost or broken. This will be at the discretion of Urban Trash and may incur shipping charges to you depending on the product and item involved.

We stand behind our products and business, if however, in the unlikely event that you are anything less than 100% happy with your order then please tell us so that we are able to fix it! Please tell us before you tell anyone else…… If you have a fabulous experience with Urban Trash, then please tell us and all your friends!!    Thanks Naomi 🙂