$10 Flat Rate Shipping Australia-Wide
FREE SHIPPING for orders above $100
Please allow up to 5-10 business days for standard delivery within Australia although in most cases it should arrive sooner.
Free Pick Up Service is available by appointment at our Armadale premises.
Please e-mail us on firstname.lastname@example.org prior to making a purchase to organise and confirm pickup location.
Need more information about shipping or delivery of your items? Contact us today. We’re happy to help!
It is your responsibility to ensure that the delivery address that you supply Urban Trash is correct and valid, we will not be held responsible in any way, for an order being sent to the wrong address, unless it is our fault, in that case we will re-send your order to the address that you supplied at our own cost. We prefer you to use a work address to ensure that any order that requires a signature can be delivered to you without delay. If you do not collect your order within 5 days of Australia Post leaving you a card they MAY send it back to us. For us to re-send this to you incurs double freight and an $18.95 re-delivery fee will be applied before your package is re-sent.
Unless you are collecting directly from our premises, we shall endeavour to have all orders shipped within 2 business days of ordering (often, within 6 hours). We will do our best to ensure that all information on our website is current so that you are aware of approximate delivery times if your order is not currently in stock. The client acknowledges and agrees that a late delivery does not constitute a breach by Urban Trash or our agreement and does not entitle the client to cancel the order, unless the delay in providing this product to you is outside of an accepted delivery time of 4 weeks from the date the order was placed. We shall advise by email when your order has been processed and sent to you.
If you require an Urgent delivery, please call or email us, so that we can put it through as an Express Post order which will incur Express Post fees payable by you.
If you have not received your order within 14 days of it being sent to you, we will lodge enquiries with the delivery company to ascertain the whereabouts of your order. We will not be held liable for any loss, stress or damage caused by the late delivery of parcels or of a parcel not arriving. It is in our best interests to do our very best to ensure that you receive your order in a fast, efficient and orderly fashion, as without you, our client, we have no business. If we know that a product that you have ordered may be delayed, we will contact you to advise you of the status by the email address that you supplied for the order.
All orders are sent using Australia Post service or Courier, if you wish to have an express service, please call or email us to advise, we are happy to accommodate but a surcharge will apply.
Loss or Damage:
Urban Trash, will not accept responsibility for any loss or damage to your goods once delivery has taken place. If however, in the unlikely event, that your order arrived in an unsatisfactory condition please email us within 5 days of receipt with an explanation of the issue and send a photo to email@example.com and we will begin formalities and possibly send you a replacement item, it is at our discretion to request the damaged goods returned to our head office prior to a replacement being sent out, if this damage is deemed to be due to freight handling then Australia Post or Courier may be responsible for this and Urban Trash cannot be held liable. However we will work with you to attempt to find a satisfactory outcome for all.
We are happy to ship our products anywhere in the world, however due to the variety in costs of shipping weights and sizes and geographical location, we will adjust your freight charge to a higher amount that is more in line with your order weight, size and where it is sent to. If you wish to confirm a price for shipping prior to your order please email us at firstname.lastname@example.org with an idea of what it is you would like to order, where the order needs to be sent ie country and city so that we can research approximate cost to send your resources to you. Any customs or extra charges required to be paid once the order has been shipped passes to the client and is not the responsibility of Urban Trash. We are not able to provide an estimate on what any customs or duty charges may be as each country has different requirements and these costs are not our responsibility to pay or to know what they are as each country is different.